Cisco Certified Support Technician (Networking)

IT support technicians play a critical, frontline role in ensuring that every facet of a company’s technology ecosystem operates without interruption. As an IT technician, you will be the go-to expert for installing, configuring, and maintaining hardware such as desktops, laptops, servers, and network devices, as well as the software platforms that power daily operations.

On any given day, you might:

• Diagnose and resolve hardware failures—from faulty hard drives and memory modules to malfunctioning peripherals.

• Troubleshoot software issues—installing updates, correcting configuration errors, and removing malware to keep systems secure and up to date.

• Manage user accounts and permissions—provisioning new employees, resetting passwords, and safeguarding sensitive data through proper access controls.

• Monitor network health—using diagnostic tools to identify bottlenecks, optimize performance, and coordinate with upstream providers to resolve connectivity outages.

• Implement and enforce security protocols—configuring firewalls, applying security patches, and educating staff on best practices to prevent data breaches and ransomware attacks.

• Plan and execute system upgrades—evaluating new hardware purchases, rolling out operating system migrations, and ensuring minimal downtime for business-critical applications.

Because nearly every aspect of modern business relies on digital infrastructure—email, cloud services, collaboration tools, customer-facing websites, and more—your ability to keep these systems running at peak efficiency will make you indispensable. Companies depend on you not only to fix problems as they arise but to anticipate and prevent them through proactive maintenance, careful documentation, and ongoing process improvements.